designates the natural person who makes the purchase of the TherapyChat Gift Card.
the person designated by the buyer as the beneficiary of the TherapyChat Gift Card, the person who uses the TherapyChat Gift Card.
TherapyChat Gift Card or Gift Card (hereon forward "The Card"):
designates the contracting format of psychological support sessions through the TherapyChat platform in prepaid modality and grants them to the person indicated ("the Beneficiary") by "the Buyer". The Gift Card consists of an activation code that can be found in the downloadable Gift Card and / or in the confirmation email sent to the Beneficiary.
Site, Website, Web:
designates the accessible site at the URL: https://therapychat.com/en-gb/
1. Acceptance of these General Conditions of Use
The use of the Card by the person who uses the Therapychat Gift Card implies acceptance of these general conditions of use, which are available on the website https://therapychat.com/en-gb/conditions/
TherapyChat reserves the right to modify these General Conditions at any time, with the understanding that such modifications will be inapplicable to the Gift Cards used prior to the modification of the mentioned General Conditions. The previous General Conditions will apply to the Cards used before the new modification of the General Conditions.
2. What is the TherapyChat Gift Card?
The Gift Card is a format which allows psychological support sessions to be prepaid through the TherapyChat platform and transferred to the person indicated by the Buyer.
3. How is the TherapyChat Gift Card used?
a) Access TherapyChat
Go to www.therapychat.com or download the TherapyChat app on your mobile phone.
b) Talk to Cloe
Our virtual assistant will explain how the service works and will ask you for your code.
c) Meet your psychologist
We put you in the hands of the most suitable psychologist for you, based on your needs and preferences.
d) Enjoy your gift
Start your improvement process through weekly video sessions and an open chat with your psychologist.
4. For how long is the TherapyChat Gift Card valid?
The TherapyChat Gift Card is valid for 1 year from the date of purchase.
The validity date is reflected in the purchase confirmation email and in the email that is sent to the Beneficiary.
5. How can the TherapyChat Gift Card be redeemed?
The TherapyChat Gift Card can only be exchanged for the psychological Support Plan indicated by the Buyer. Reimbursement is not allowed at the request of the Beneficiary.
To use the card, follow the instructions outlined in point 3.
6. Guarantee in cases of Loss or Theft
In case of loss or theft of your TherapyChat Gift Card, and as long as it has not been used in the meantime, you can contact our Customer Service Department (firstname.lastname@example.org) and request to exchange the lost or stolen TherapyChat Gift Card for one of equal value at no additional cost. The new Gift Card will be sent to the Beneficiary and / or the Buyer via email.
The Beneficiary and / or the Buyer have to adopt the appropriate measures to keep and protect their activation code, which can be found in the downloadable Gift Card and / or in the confirmation email sent to the Beneficiary. TherapyChat will not be responsible in case of public communication/ or disclosure of these confidential elements.
TherapyChat reserves the right not to process the claim of a Beneficiary who has bought the Gift Card outside the authorized distribution network and especially in the case of purchase from a private individual or on an unofficial website.
7. Customer Service - Claims
Any claim or request for information, especially regarding the purchase, refund, exchange, or operation of TherapyChat Gift Cards, should be addressed to TherapyChat:
- through our website, in the "Contact" section
- or by email to email@example.com.
8. Applicable legislation
Except in cases of consumers, including Clients who have this consideration, who will follow the provisions of the Law, Users and Altania del Mar submit, waiving any other jurisdiction that may correspond, to the Judges and Courts of the city of Madrid (Spain) in relation to any dispute over the validity, effectiveness, compliance, interpretation, execution or any other matter related to the Contractual Relationship.