The use of the Card by the person who uses the Therapychat Gift Card implies acceptance of these general conditions of use, which are available here on the website https://therapychat.com/en-gb/conditions/
TherapyChat reserves the right to modify these General Conditions at any time, with the understanding that such modifications will be inapplicable to the Gift Cards used prior to the modification of the mentioned General Conditions. The previous General Conditions will apply to the Cards used before the new modification of the General Conditions.
Can the TherapyChat Gift Card be refunded?
The TherapyChat Gift Card can only be exchanged for the psychological Support Plan indicated by the Buyer. Reimbursement is not allowed at the request of the Beneficiary.
Requests for refunds, made on the part of the Buyer, can be done by sending an email to us at firstname.lastname@example.org.
Guarantee in cases of Loss or Theft
In case of loss or theft of your TherapyChat Gift Card, as long as it has not been used in the meantime, you can contact our Customer Service Department (email@example.com) and request to exchange the lost or stolen TherapyChat Gift Card for one of equal value at no additional cost. The new Gift Card will be sent to the Beneficiary and / or the Buyer via email.
The Beneficiary and / or the Buyer must adopt the appropriate measures to keep and protect their activation code, which can be found in the downloadable Gift Card and / or in the confirmation email sent to the Beneficiary. TherapyChat will not be responsible in the case of public communication/ or disclosure of these confidential elements.
TherapyChat reserves the right not to process the claim of a Beneficiary who has bought the Gift Card outside the authorized distribution network and especially in the case of purchase from a private individual or on an unofficial website.
Except in cases of consumers, including Clients who have this consideration, who will follow the provisions of the Law, Users and Altania del Mar submit, waiving any other jurisdiction that may correspond, to the Judges and Courts of the city of Madrid (Spain) in relation to any dispute over the validity, effectiveness, compliance, interpretation, execution or any other matter related to the Contractual Relationship.