Breaks are useful when you or your therapist are not able to meet during the week of the session. Setting a break allows you to postpone the appointment, avoiding that you miss your session and that the plan renews before you have completed it.
This means delaying the plan renewal date and extending the subscription by one week or more. To set a break, simply ask your therapist. When it is set, you will be notified via chat of the dates covered by the pause.
💡 If you look under "My subscription", you will see that your renewal date has changed.
How do the breaks work?
The most common situations in which breaks are used are when you go on vacation or when due to unforeseen circumstances you are unable to take the session. 🙋🏻 For example:
"Imagine you are subscribed to a Weekly Plan that runs from September 1 to September 8 and you have scheduled the session for Tuesday, September 6. You will be on vacation on those days and will not be able to attend.
In this case, it is necessary to place a break the week of the session that you are unable to attend. The breaks last at least one week from Monday to Sunday, so the break will last one week, from Monday 5 to Sunday 11.
This means that the subscription will be extended for another week, postponing the renewal date from Thursday the 8th to Thursday the 15th. This way, you will be able to postpone the session to the following week without losing them."
We recommend that you set the breaks on a weekly basis:
The tool allows you to place breaks longer than a week, but we recommend that you do it week by week because once the week of the break has started, you cannot delete it. If you need to place longer breaks, it is advisable to place them week by week, because in case you need to delete an already set break, you will be able to do it. On the other hand, if you have already placed a break that lasts for the whole month that has already started, you will not be able to delete it until its end date.
🔔 It is important not to forget to request a break from your therapist when you are unable to attend the session. Otherwise, you will lose that session from the previously paid plan.
🔺 ¡IMPORTANTE!
- Don't forget to ask your therapist for a break so you don't miss the session.
- You can only delete breaks that are not yet in course.
- In case you forget to ask for a break, you can consult with your therapist so that he/she can place it later and it will be reflected in the system that the renewal date should be extended for another week.