You may need to request a reimbursement because you forgot to cancel your subscription on time and the plan has automatically renewed. You can request a reimbursement from your therapist so he/she can approve it.
Your therapist will be the one to approve and reimburse your subscription.
If you have any questions regarding the sessions you have pending or unpaid, you can check it in the "Session and payment history" section.
🚨 Transfers are not immediate and may take a few days, as the processing time will depend on your bank.