At TherapyChat, subscriptions are renewed automatically.
How are payments processed?
1. Once the current subscription has expired, the system will process the payment for the renewal of your current plan using the card you entered when you first registered your account (while chatting with Cloe).
2. You will be able to view and modify the "Payment Method" of your settings, in the "My Subscription" section. 💳
3. Payments will be processed automatically as long as you have not canceled 24 hours before the end date of the current plan, but you can change it whenever you need to.
🔺 IMPORTANT
It is important that you keep your payment method up to date. Card changes are made from your account, whether it is because your previous card has expired, you have lost it or it has been stolen, or you have simply exchanged it for a new one.
💡 We recommend that, if you have any difficulties with your payment, read the article on "Payment failures" to find out how to proceed in these cases.